What we do
CrowdEngineering helps companies and organizations to quickly and cost effectively provide answers to customers' questions by mining social media channels and online communities to leverage the intelligence of crowds of your customers, partners and employees. Enlisting expert customers to help other customers: an idea whose time has come!
We deliver this through a platform which automates engagement based on rules, aligning expertise and skills with needs, while also qualifying and rewarding those who deliver service to their peers.
The engagement between all participants is process driven and maintains very high quality and control.
How we help
Crowd4Care™ assists consumers and professionals who go online in search of help/answers customers by connecting them with managed social care forums and communities. Companies benefit because Crowd4Care™ shifts the delivery of customer service from reps in higher-cost call centers to an engaged Peer-to-Peer expert workforce.
People looking for answers
We ensure that every incoming request is managed at the lowest possible cost by gaining full control of the engagement, and by tracking and measuring those interactions, for continued success and iteratively improving the quality of service.
Sharing knowledge and experiences
CrowdEngineering turns sharing into shared business benefits, by helping:
- Customers share with customers: Develop super fans and reward them
- Employees share with customers: Engage your experts directly
- Employees share with employees: Help employees support one another. Let new employees learn from experienced employees. Integrate the valuable knowledge of your teams into your business operations.
Socialize your brand
People are talking about your company, products and services online...
CrowdEngineering lets you engage them accross all social media channels, then monitor and respond accordingly, while managing those person-to-person interactions and ensuring quality control.