Telecommunications

Challenge

Serving and keeping your customers, growing your business by selling more to existing customers and by acquiring new customers while lowering your cost base is today’s challenges among others for the telecommunications industry. The competition is fierce, with many different services to both private and business customers. No doubt giving your customers the best possible experience is a differentiator both in terms of products and service.

So how do you improve your customer service while lowering the cost? By utilizing all the knowledge and energy your customers have on your products and service to develop new offerings, make them loyal and gain more by referrals.

Why Us?

CrowdEngineering bring a new business model to the market, enabling a controlled, scalable and flexible externalization of your customer care processes to include peer-to-peer support. We allow large enterprises as well as medium/small business to start or extend their outsourcing by hiring the most skilled and less expensive workforce, your customers.

Benefits

  • Reduce costumer service cost up to 40%
  • Provide individualized customer experience - improving satisfaction
  • Increase average revenue per customer by providing innovative service offerings
  • Increase customer loyalty

News

Social Customer Service Thru the Power of the Crowd

June 27, 2013

 A recent GigaOM article titled “How can we provide better customer service? Create software that lets customers serve each other” caught our attention Since CrowdEngineering’s focus is providing customer service by customers, for customers”, this article by software analyst Ashley Verrill resonated with us and we were happy to read her conclusion that

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