Public Sector

Public Sector

Challenge

Citizens, local agencies, and professionals increasingly expect high-quality, individualized service over a range of different communication channels (Web/phone/email, etc). At the same time, public sector organizations must meet demand from their constituencies, while jugggling with reduced budget and limited resources/staff, and facing these concerns:

How can we conduct secure, controlled dialogues with citizens over popular public social media channels? Can we reduce the number of incoming calls into our telephone call center? Can the engagement cycle become more effective--from initial request through issue resolution) How can local and regional authorities start and operate effective online communities? Where do we begin? C

Why Us?

CrowdEngineering has developed solutions to meet the challenges faced by public sector organizations who want to "go social". We will partner with you, to help you to develop and implement your social strategy and operations.

We offer easy-to-use software that tranparently does a dynamic search of queries, followed by secure routing of each request to experts who are "in the know." Our CrowdSource platform also supports advance features for forum design/operation, including private dialog, and moderation

We know your employees are one of your most important resources. By leveraging their expertise, we help to effectively and efficiently improve your processes, deliver improved quality of service and cost reductions.

We offer a unique solution for collecting knowledge and sharing it. This can drive motivation in department for sharing knowledge and improve service

Benefits

  • Increase employee contribution
  • Benefit from knowledge spread over regions to enhance service no matter the location
  • Be seen as innovative
  • Motivate your staff to increased involvement in future services
  • Improve internal skills through active knowledge share

News

Social Customer Service Thru the Power of the Crowd

June 27, 2013

 A recent GigaOM article titled “How can we provide better customer service? Create software that lets customers serve each other” caught our attention Since CrowdEngineering’s focus is providing customer service by customers, for customers”, this article by software analyst Ashley Verrill resonated with us and we were happy to read her conclusion that

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