Support

We're here to service and support you

Since we’re in the business of helping companies to provide better customer support (by using our platform to crowdsource customer service), it’s important we practice what we preach.

CrowdEngineering provides support and maintenance for all releases for up to two (2) years following the initial general release. If your version is no longer “officially” supported, we are happy to assist you with any upgrade problems or issues you may be experiencing.


Our service covers:

  •          Problems or bugs in our products
  •          All major, minor and patch releases
  •          Configuration issues
  •          Understanding functions and features in our products


We will invite you to become active participants in our forums, so that we can learn more about you, interact, and get your input on priorities for new releases and desired features.


Contact our support team whenever you need us. We are here to help you.

News

Social Customer Service Thru the Power of the Crowd

June 27, 2013

 A recent GigaOM article titled “How can we provide better customer service? Create software that lets customers serve each other” caught our attention Since CrowdEngineering’s focus is providing customer service by customers, for customers”, this article by software analyst Ashley Verrill resonated with us and we were happy to read her conclusion that

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